Frequently Asked Questions

How do I care for my sterling silver jewelry? Do you sell your jewelry in stores? Do you have other products related to infertility? Do you take returns? When will I receive my order?

How do I care for my sterling silver jewelry?

Silver will tarnish and dull over time when exposed to air. When not wearing, store in a zip-lock bag. Polish by gently rubbing the surface with a soft de-tarnishing cloth. Avoid using other cleaners.

Do you sell your pendants in stores?

No. Our fine jewelry pieces can only be found at www.lifemedals.com at this time. However, if you know of a retailer who may be interested, please have them contact us at info@lifemedals.com

Do you have other products related to infertility?

Yes! Check out www.cafepress.com/InfertSurvivor, www.cafepress.com/InfertilAware, www.cafepress.com/InfertWarrior, for more of my designs including the symbol for Infertility Awareness/Survivors – the heart within a swirl and our very own superhero, the Infertility Warrior. T-shirts, sweatshirts, coffee mugs, and more!!

Do you take returns?

Although we hope you will love our products, we will take returns within 30 days if the pendant is not damaged in any way.  Within 30 days of shipment, you may return any undamaged item for a full refund, less shipping charges.  No refund will be made for items that are damaged or that are received by us more than 30 days after delivery. 

Please e-mail us at contact@lifemedals.com for the authorization and return address.   On a piece of paper list the order number (if available), the name, address, and e-mail address of the person who purchased the order, along with the reason for the return.  Enclose paper with the returned item, wrap securely, and send the address provided.

For your protection, we recommend that you use United States Postal Service with confirmation, or UPS for your shipment.

When will I receive my order?

Once your order is received, it normally ships within 2 days by U.S. Priority Mail, with insurance. Most people will receive their orders within 7 – 10 days, if not sooner.

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